A nice story by Son Huynh from TECHdotMN about how we at Fetch are trying to grow our business and connect with our customers with remarkable customer experiences. Thanks TECHdotMN for coming out to see about what we are doing with regards to technology, the pet space and our customers.
From TECHdotMN:
Electronic commerce, aka e-commerce, is the business of buying or selling products and services across the Internet. While e-commerce provides the convenience and flexibility of purchasing or distributing online, it often lacks the personal and human connection that in-store experiences can offer. Sometimes the nature of virtual commerce can have an adverse affect on both parties to the transaction.
This isn’t to say that every e-commerce company (in theory) doesn’t strive to provide 100% customer satisfaction . It just means that some do it better than others. read more….
